I can't get no satisfaction
<p>On the 11th of July 2016, I contacted Glocell's call centre,. I spent 26 minutes completing the application form telephonically, and was told I would received the handsets within 10 days. On the morning of the 12th, the agent called me to confirm banking details, and this was then done.</p> <p> </p> <p>I tried calling numerous times to find out what the progress was on delivery, only to be told on the 5th attempt that no application was logged for me. Needless to say, I logged a complaint via there customer service link, and to date I have not even received a curtosy call from them.</p> <p>I would not reccommend them to anyone, the lack of service and response is alarming!</p>
Dear Candice,
We are really sorry for the lack of feedback that you have received so far concerning the delivery status of your new phone with us. We have notified our support team of this and we assure you that they will help you resolve your matter with us; your reference number is ********** .
Warm Regards,
GloCell
Best regards,
Dear Candice,
We are really sorry for the lack of feedback that you have received so far concerning the delivery status of your new phone with us. We have notified our support team of this and we assure you that they will help you resolve your matter with us; your reference number is ********** .
Warm Regards,
GloCell
Best regards,
