How can a company like this still exits

<p>This is my second Hellopeter review. I have received in total 7 "tickets" over the past 3 months from GloCell, with the same response. I have top up contracts with standard agreed (altech Autopage) rates which apparently is no a "We'll dedcut what we want contract from Glo Cell. Glo Cell's response -</p> <p> </p> <p>"We would like to acknowledge that we have received your request and a ticket has been created. *********.</p> <p><strong>We are currently experiencing an unusually high volume of email inquiries so we would like to thank you in advance for your patience. A support consultant will be reviewing your request and will send you a personal response."</strong></p> <p> </p> <p>Sincerely,<br />The Glocell Customer Support Team</p> <p> </p> <p>Still waithing for the "personal response" - pathetic</p>