1 reviews | Active since Jun 2016
Horrific Service & Rogues
<p>I have called 3 times in the last 2 months- there have been extra unexplained charges on my account that needed to be reversed off. Typical response from call centre agents "that someone will come back to you". Reference numbers for my calls are accumulating and the only person that phoned was credit control and that was to advise me to pay the bill. They acknowledge that there are queries on the account but no-one seems to want to answer the query. Similar to the municipality, pay or we cut - it doesnt matter that Glocell staff agree there are incorrect things on the account and no-one can explain it. And so, my service is suspended. I am now waiting on the phone for 53mins and have not got anywhere. Ref no. ********** and have finally gone from a normal human being into a raging loony. I want my ""contract"" that Autopage sold to Glocell and I want out. Glocell is **********! </p>
Dear Deryse,
We sincerely apologise for the lack of assistance and feedback that you have received on your billing query. We have notified our support team of your matter and they will advise you further on your billing query. We have been dealing with customer queries on a one-on-one basis due to the influx of customer queries that we have been receiving. We thank you for your patience so far. We, once again, apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Dear Deryse,
We sincerely apologise for the lack of assistance and feedback that you have received on your billing query. We have notified our support team of your matter and they will advise you further on your billing query. We have been dealing with customer queries on a one-on-one basis due to the influx of customer queries that we have been receiving. We thank you for your patience so far. We, once again, apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Yes, I have heard these comments of "someone will get back to you" for a while now. I have 3 other reference numbers from previous calls besides today. Thanks for the suspended phone and the stress.
Yes, I have heard these comments of "someone will get back to you" for a while now. I have 3 other reference numbers from previous calls besides today. Thanks for the suspended phone and the stress.