Horrific Service Provider
We tried to phone several times, you go through and eventually the phone just rings and then goes quiet! I've sent several emails - no reply whatsoever. My husband's CellC contract was transferred from Nashua Mobile, to Altech Autopage and now to GloCell. What a disaster. We do not know how to add data as the Standard Bank Internet Banking App only allows for airtime. CellC assistants can't help as they do not have my husband's details on their system. HOW DO WE ADD DATA on his phone and WHERE ON EARTH or HOW can we make contact with this GloCell! Apparently they have offices in Cape Town Central, but it is very inconvenient for my husband, a Pensioner, to get there. In my opinion the contract should be cancelled as it is now only a one-way-contract with no service provider to assist him when necessary! His number is *** but I should be contacted as he is hard of hearing. ***
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Replies (3)
Glocell's replyOfficial
17 May 2016, 07:00Hi Elbie,
We are really sorry for the experience that you have had as well as the inconvenience that this has caused you. Please see below for more information on how you can load a data bundle. You can download the My GloCell App from the Android Playstore, you can also find the link here https://play.google.com/store/apps/details?id=za.eai.glocell&hl=en Once you have downloaded the app, you can kindly visit our website on www.glocell.co.za and register for My GloCell. Once you have registered, you can either sign in to My GloCell from the website or through the app. Once you have succesfully registered, you can sign in to your account. Once you have signed in, you will see the option to "Add Bundle". You need to click on the "Add Bundle" icon, thereafter you will be able to load the data bundle of your choice onto your account.
We sincerely apologise for the inconvenience that we have caused as a result of this.
Warm Regards,
GloCell
Glocell's reply17 May 2016, 07:00
Official
Hi Elbie,
We are really sorry for the experience that you have had as well as the inconvenience that this has caused you. Please see below for more information on how you can load a data bundle. You can download the My GloCell App from the Android Playstore, you can also find the link here https://play.google.com/store/apps/details?id=za.eai.glocell&hl=en Once you have downloaded the app, you can kindly visit our website on www.glocell.co.za and register for My GloCell. Once you have registered, you can either sign in to My GloCell from the website or through the app. Once you have succesfully registered, you can sign in to your account. Once you have signed in, you will see the option to "Add Bundle". You need to click on the "Add Bundle" icon, thereafter you will be able to load the data bundle of your choice onto your account.
We sincerely apologise for the inconvenience that we have caused as a result of this.
Warm Regards,
GloCell
's updateReviewer Update
17 May 2016, 10:39I am unable to download your App as I am using a Windows phone and the App is not available there. I tried to upload it on my Samsung Tablet, but the tablet version is out of date.
I downloaded your website installation, it shows "Installed" but then "no eligible devices for app install" So, that leaves me right back where I was.
With much effort I managed to find out that Cell C do not sell "vouchers", so I had to go to Pep Stores to buy data on pay-as-you-go and topped up my data! So, thank you for nothing.
Problem 2 in the meantime, AFTER I wrote to Hellopeter, my account was debited with R114 for AIRTIME. I am on a TOP UP contract and bought extra airtime myself! Again, no-one responded to my emails and your phone just keep ringing again! My husband went in to the Sea Point shop, which was very inconvenient from where we live, and finally someone there, Adnaan, sent me an email in which he copied me, that this amount be credited back into my banking account.
I really hope that this was the last of our problems.
's update17 May 2016, 10:39
Reviewer Update
I am unable to download your App as I am using a Windows phone and the App is not available there. I tried to upload it on my Samsung Tablet, but the tablet version is out of date.
I downloaded your website installation, it shows "Installed" but then "no eligible devices for app install" So, that leaves me right back where I was.
With much effort I managed to find out that Cell C do not sell "vouchers", so I had to go to Pep Stores to buy data on pay-as-you-go and topped up my data! So, thank you for nothing.
Problem 2 in the meantime, AFTER I wrote to Hellopeter, my account was debited with R114 for AIRTIME. I am on a TOP UP contract and bought extra airtime myself! Again, no-one responded to my emails and your phone just keep ringing again! My husband went in to the Sea Point shop, which was very inconvenient from where we live, and finally someone there, Adnaan, sent me an email in which he copied me, that this amount be credited back into my banking account.
I really hope that this was the last of our problems.
's updateReviewer Update
17 May 2016, 10:39I am unable to download your App as I am using a Windows phone and the App is not available there. I tried to upload it on my Samsung Tablet, but the tablet version is out of date.
I downloaded your website installation, it shows "Installed" but then "no eligible devices for app install" So, that leaves me right back where I was.
With much effort I managed to find out that Cell C do not sell "vouchers", so I had to go to Pep Stores to buy data on pay-as-you-go and topped up my data! So, thank you for nothing.
Problem 2 in the meantime, AFTER I wrote to Hellopeter, my account was debited with R114 for AIRTIME. I am on a TOP UP contract and bought extra airtime myself! Again, no-one responded to my emails and your phone just keep ringing again! My husband went in to the Sea Point shop, which was very inconvenient from where we live, and finally someone there, Adnaan, sent me an email in which he copied me, that this amount be credited back into my banking account.
I really hope that this was the last of our problems.
's update17 May 2016, 10:39
Reviewer Update
I am unable to download your App as I am using a Windows phone and the App is not available there. I tried to upload it on my Samsung Tablet, but the tablet version is out of date.
I downloaded your website installation, it shows "Installed" but then "no eligible devices for app install" So, that leaves me right back where I was.
With much effort I managed to find out that Cell C do not sell "vouchers", so I had to go to Pep Stores to buy data on pay-as-you-go and topped up my data! So, thank you for nothing.
Problem 2 in the meantime, AFTER I wrote to Hellopeter, my account was debited with R114 for AIRTIME. I am on a TOP UP contract and bought extra airtime myself! Again, no-one responded to my emails and your phone just keep ringing again! My husband went in to the Sea Point shop, which was very inconvenient from where we live, and finally someone there, Adnaan, sent me an email in which he copied me, that this amount be credited back into my banking account.
I really hope that this was the last of our problems.