HORRIBLE SERVICE FROM GLOCELL CUSTOMER CALL CENTRE WHEN OPENING A NEW CONTRACT
<p>I called glocell on *** 10 working days ago and gave them all my personal details(address,id number,banking details etc) i chose a contract i wanted and then was told every thing had gone through and the first installment will come off on the 1st July 2016 and that i would recieve the phone on the 20 May 2016. i now call them on the 23 may 2016 and no one knows who took my details or where the phone is and if the contract was processed. i have called 6 times in one day as well as requested a call back 3 times in the last 4 hours and not one call back. i havent even taken the contract as yet and this is the shocking service i get. as well as a rude consultant telling me im rude for asking whats going? i would suggest if any one wants to take a contract with Glocell please dont there call centres and customer service centres are useless!!!!!!</p>
Dear Gaby,
We are really sorry for the way you feel and for the lack of assistance that you have received with your contract with us. We apologise for the poor service that you received from our call centre agent. Thank you for bringing this to our attention, we have notified senior management of this who will address this matter accordingly. We have forwarded your details to our support team who will look into your matter.
Warm Regards,
GloCell
Dear Gaby,
We are really sorry for the way you feel and for the lack of assistance that you have received with your contract with us. We apologise for the poor service that you received from our call centre agent. Thank you for bringing this to our attention, we have notified senior management of this who will address this matter accordingly. We have forwarded your details to our support team who will look into your matter.
Warm Regards,
GloCell
