1 reviews | Active since Jun 2013
Horrible service and Billing
<p>Since my contract was moved to Glocell, I've received nothing but pathetic service. I logged a complaint with Glocell a few months back and till this day there isn't any improvement. I still have to call the call centre and wait 30 minutes for them to send me a monthly bill via e-mail, (this is where I'm placed on hold for another 10 minutes) and then to received a bill that is so blatently incorrect and have no one do anything about, not even to send me proof of what I'm being billed for. Glocell's billing is ridiculously incorrect and has been so for the entire contract period. None of the Glocell staff can answer my questions about my bills data and voice usage. I have a limit on my contract of R1000 yet the bill I received is R2600, how on earth is that possible? I can safely say data for such an amount was never used on my contract. I am so appalled by the lack of service from Glocell, with no service being provided it seems they're just out to put an extra buck in their pocket at the expense of someone else. This needs to be rectified</p>
Please see to it that these issues are dealt with, I've never had such billing issues and hassles with any other providers before except Glocell, billing was always consistent and in par with my usage until I was unwillingly migrated to Glocell. I don’t want a Glocell consultant to call me and just apologise and say it is what it is because it isn't. Been there, heard that. I want clear resolution to the problem. If I have a limit on my contract, why is it not being implemented? Why am I not receiving notification? Why did it not block? What are the call centre agents knowledgeable of If they can't answer my questions and assist me that I have to resort to public platforms.
Please see to it that these issues are dealt with, I've never had such billing issues and hassles with any other providers before except Glocell, billing was always consistent and in par with my usage until I was unwillingly migrated to Glocell. I don’t want a Glocell consultant to call me and just apologise and say it is what it is because it isn't. Been there, heard that. I want clear resolution to the problem. If I have a limit on my contract, why is it not being implemented? Why am I not receiving notification? Why did it not block? What are the call centre agents knowledgeable of If they can't answer my questions and assist me that I have to resort to public platforms.