1 reviews | Active since Oct 2016

05 Oct 2016, 13:35

HORRIBLE SERVICE

<p>for the past 11 months I have been charged for 2 devices. Have been trying to sort it out for the past 6 months. Everytime I go to the store I get told they will sort it out. I have my contract to prove that they are over charging me but yet no response from head office. Every month I have to go back just to be promised again it will he sorted. So far it's been around R1500 I have been over charged. Do that to a 100 people and they make quite alot of extra cash. I find it totally unexceptable to charge me more when my contract clearly states a different amount!</p> <p> </p> <p>What more can I do?</p>

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Replies (3)
Glocell
Glocell's reply05 Oct 2016, 13:56
Official

Dear Mr Olivier,

We can only imagine how frustrated and disgruntled you must be! We do apologise for the poor service and support that you have received from us thus far.

Please rest assured that a consultant will be contacting you to rectify this matter urgently!

Warm Regards

The GloCell Team

Best regards,

's update11 Oct 2016, 14:09
Reviewer Update

No consultant have contacted me yet! It has been 6 days now???

's update20 Dec 2016, 13:09
Reviewer Update

Is anyone going to assit me?