Horrible Service
<p>Gave my phone in at glocell on 16 april 2016. got sent in for repairs that monday got the sms the on 5 may 2015 received an sms saying the qoute was rejected then i phoned glocell glen village Faerie glen they told me that the phone will be sent back to them and then to the insurance to get repaired and they would phone me to let me know what is happening with my phone.Today 18/05/2016 i phone Glocell to find out if they have received my phone yet and in this case if they had any new inforamtion yet again I HAD TO PHONE THEM FOR INFORMATION. I'm at a point of wanting to get a legal help to cancel my contract. i haven't had my phone since January 2016 and i'm fed up with this as auto page was the first company i Had alot of issues with to get my phone back just to be able to send it to get fix again and now now one can tell me if the phone is gonna get fixed or not. Whats the point of having a contract and insurance if no one is even willing to help you? </p>
Dear Laeticia,
We sincerely apologise for the delayed response. We would like to follow-up on your matter, please can you send us the full name of the account holder, contact details including their email address, reference number and the name/s of the consultants that you have dealt with. This will assist us greatly. We sincerely apologise once again for the inconvenience caused.
Warm Regards,
GloCell
Dear Laeticia,
We sincerely apologise for the delayed response. We would like to follow-up on your matter, please can you send us the full name of the account holder, contact details including their email address, reference number and the name/s of the consultants that you have dealt with. This will assist us greatly. We sincerely apologise once again for the inconvenience caused.
Warm Regards,
GloCell