DF
Delmarie F
1 reviews | Active since Nov 2017
16 Nov 2017, 18:11
Horrible service
My mom recently upgraded her contract with glocell. After waiting for almost three weeks she received the phone. While installing the updates and settings the phone kept on freezing. After she eventually managed to speak to someone who was able to assist her, they agreed to replace the phone it as know been almost two weeks and still no phone. She has spoken to various call center agents and a lot of the time she was cut off while on hold. She now wants to cancel the contract, but is afraid she might have to pay penalties. We've been Autopage customers for years and never have we received such bad service. Both my dad and I will be cancelling our contracts with Glocell.
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Replies (3)
Glocell's replyOfficial
20 Nov 2017, 09:54Good day Della,
Thank you for taking the time to contact us, on behalf of your mom.
Please accept our sincerest apologies for the lack of service which you have experienced from the team, as well as for the frustration and inconvenience caused.
Please take the time to email your mom's details to ***, so that we may rectify this matter as soon as possible.
Kind Regards,
The GloCell Team
Best regards,
Glocell's reply20 Nov 2017, 09:54
Official
Good day Della,
Thank you for taking the time to contact us, on behalf of your mom.
Please accept our sincerest apologies for the lack of service which you have experienced from the team, as well as for the frustration and inconvenience caused.
Please take the time to email your mom's details to ***, so that we may rectify this matter as soon as possible.
Kind Regards,
The GloCell Team
Best regards,
DF
Delmarie F's updateReviewer Update
27 Nov 2017, 11:30Still waiting for a reply from Shevaughn. After contacting my mother, Shevaughn contacted us via email. Giving my mom the option to choose another phone. After making her choice, we are now waiting again. Shevaughn is not answering the emails and when you phone the number attached to her email you reach the contact center. Phoning them on Friday the following happend. First time the line got cut off. Second attempt, I was given an alternative number to phone and ended up with an African Bank consultant. Third attempt, I was put through to reception where the same recorded message plays over and over again doesn't matter which option you choose. Fourth attempt the call center agent agreed to email Shevaughn. This is getting ridiculous, paying for service we are not receiving.
DF
Delmarie F's update27 Nov 2017, 11:30
Reviewer Update
Still waiting for a reply from Shevaughn. After contacting my mother, Shevaughn contacted us via email. Giving my mom the option to choose another phone. After making her choice, we are now waiting again. Shevaughn is not answering the emails and when you phone the number attached to her email you reach the contact center. Phoning them on Friday the following happend. First time the line got cut off. Second attempt, I was given an alternative number to phone and ended up with an African Bank consultant. Third attempt, I was put through to reception where the same recorded message plays over and over again doesn't matter which option you choose. Fourth attempt the call center agent agreed to email Shevaughn. This is getting ridiculous, paying for service we are not receiving.
DF
Delmarie F's updateReviewer Update
27 Nov 2017, 11:30Still waiting for a reply from Shevaughn. After contacting my mother, Shevaughn contacted us via email. Giving my mom the option to choose another phone. After making her choice, we are now waiting again. Shevaughn is not answering the emails and when you phone the number attached to her email you reach the contact center. Phoning them on Friday the following happend. First time the line got cut off. Second attempt, I was given an alternative number to phone and ended up with an African Bank consultant. Third attempt, I was put through to reception where the same recorded message plays over and over again doesn't matter which option you choose. Fourth attempt the call center agent agreed to email Shevaughn. This is getting ridiculous, paying for service we are not receiving.
DF
Delmarie F's update27 Nov 2017, 11:30
Reviewer Update
Still waiting for a reply from Shevaughn. After contacting my mother, Shevaughn contacted us via email. Giving my mom the option to choose another phone. After making her choice, we are now waiting again. Shevaughn is not answering the emails and when you phone the number attached to her email you reach the contact center. Phoning them on Friday the following happend. First time the line got cut off. Second attempt, I was given an alternative number to phone and ended up with an African Bank consultant. Third attempt, I was put through to reception where the same recorded message plays over and over again doesn't matter which option you choose. Fourth attempt the call center agent agreed to email Shevaughn. This is getting ridiculous, paying for service we are not receiving.