Horrible Pathetic Service

<p>My account has been transfered to Glocell from Autopage a while ago and from there on I just had pathetic experience. </p> <p>I am currently on the Smart Chat 2G package on CellC, I requested them to migrate my account to the Infinity package because of my bill being rediculously high every month and it makes more sense to pay a bit less for more data and calls. This was at the end of April 2016. </p> <p>I have followed up numerous times on the progress of the migration. They sent me the migration form, I completed it and sent it back, called again to find out if they received it and they confirmed receipt of the form. I left it for a few weeks because I know it can take a while for them to process the form and do the neccesary migration.</p> <p>After a month of still not hearing a word from them I followed up, they said its still at the migration department and they will log the call to speed up the process. Last week I phoned again to hear what the hold up is and the lady said it looks like it should be active from the 1st of July and that I will receive a sms to let me know that it is active.</p> <p>The 1st of July came and I have not received anything. Today I follow up again where the consultant said its still with the migration department and could not tell me what the hold up is. I asked her for any kind of contact details for the migration department but she said there is no form of contact details for that department she can only log my call AGAIN!!!</p> <p>I want an answer by close of business TODAY which is the 6th of July 2016 if not I will find some sort of way to stop my account and take this matter further..</p> <p>HOW ON EARTH DOES IT TAKE 2 ****ING MONTHS TO MIGRATE A ****ING ACCOUNT. </p> <p>I will not recommend Glocell to any one, I will make sure that everyone knows that Glocell is the most pathetic, degracefull, idiotic company that has ever existed. </p>