1 reviews | Active since Jul 2012
Horrible call centre experience and contract not cancelled
<p>I submitted documents several times to cancel my contract and yet it has not been cancelled as yet. The call centre drops my call and walk in centres cannot help me. Horrible experience. Do not use Glocell. They are horrible to deal with. Plus they over debited my account and there is no response to why that was done. Emails to the CEO don't help. Horrible, frustrating service... In fact, no service at all. </p>
Dear Devina,
We are really sorry for the way you feel and for the lack of assistance that you have received in attempts to resolve your query. We have notified our support team to follow up on your termination request; we assure you that they will assist you in resolving your queries. We would like to apologise once again for the inconvenience that this has caused you as result of this.
Warm Regards,
GloCell
Dear Devina,
We are really sorry for the way you feel and for the lack of assistance that you have received in attempts to resolve your query. We have notified our support team to follow up on your termination request; we assure you that they will assist you in resolving your queries. We would like to apologise once again for the inconvenience that this has caused you as result of this.
Warm Regards,
GloCell