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Francois B
1 reviews | Active since Jun 2016
09 Jun 2016, 08:51
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<p>I was in Oz for 2 weeks and have been billed in excess of R80.000-00 for for cellphone charges. I used my families WiFi while there so should not have any cost. I just got off the phone with Glocells account department and was told "Prove it!" </p>
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Glocell's replyOfficial
11 Jun 2016, 18:52Dear Francois,
We are truly sorry for the level of service that you have received from our accounts department and once again for the trouble that you have gone through in an attempt to resolve your billing dispute. We have notified our head office support team of your matter, we assure you that they will help you resolve your matter. We would also like to apologise for the inconvenience that this has caused you as a result of this. We will look into your matter to further investigate this charge to your account, our support team will be dealing with your matter and they will contact you with a resolution.
Warm Regards,
GloCell
Best regards,
Glocell's reply11 Jun 2016, 18:52
Official
Dear Francois,
We are truly sorry for the level of service that you have received from our accounts department and once again for the trouble that you have gone through in an attempt to resolve your billing dispute. We have notified our head office support team of your matter, we assure you that they will help you resolve your matter. We would also like to apologise for the inconvenience that this has caused you as a result of this. We will look into your matter to further investigate this charge to your account, our support team will be dealing with your matter and they will contact you with a resolution.
Warm Regards,
GloCell
Best regards,