Highly Disappointed

<p>We have taken out a new glocell contract in the hope of going for a cruise as promised - we waited almost 10mths to finalise the bookings, as soon as it opened in November i called in to do all the necessary paperwork which was a mission to get through itself and when I did finally they said congradulations you qualify we just needed to choose the dates. No time was wasted it was done within the same day but only for them to get back to me to say that the cruise is now FULL and that they cannot accomodate us but can give us another holiday. We was never interested in holiday at a resort etc- we took this cell phone contract because of the cruise and no other reason- we pay this contract monthly we donot even use the airtime- the only reason was for THE CRUISE and now they say we cannot get that -this is very upsetting as we have been so loyal did everything that was asked and all in the first week of dates opening- i sent emails with no response - very very disappointed!You should not have promotions if you cannot keep to your end of bargain. It is easy to get the sale but once you have it there is no service or interest -because even if we try to call it is so difficult to get through!</p>