Hello Peter as last resort

<p>Terrible customer service! I have been waiting for 5 weeks for my upgrade I ordered and a promise from the sales person to get a MSC Cruise Voucher. I have until now not gotten the tablet on contract as requested, feedback or an sms for the voucher.</p> <p>I have lodged a complaint by email which I havent had a courtesy of a reply to. Then another Glocell Sales Person phoned me now for an upgrade on another contract of mine. I informed her of the situation and that I now wish to cancel all my contracts with Glocell and her reply was prompt and to the point, gave me a number to call, (which I did and ended up phoning a private number, not affiliated with Glocell.) said she was sorry that this is the way I feel and said I must have a great day, and then hung up without offering me assistance in this regard or to transfer me to anyone who can,</p> <p>I pay all my contracts in full every month, but what am I getting in return? Nothing but bad service. I have now gone as far as to complain on the Facebook page and an inbox but alas, no response. I would like to cancel my contracts as soon as possible. </p> <p> </p> <p>Please assist.</p> <p> </p>