Guaranteed Cruise Deal :( DO NOT THINK SO

<p>I'm so sick of dealing with Glocell, firts you hold for ever when you speak to some one they do not know any thing.</p> <p> </p> <p>I app**** for this Guaranteed Cruise Deal. Received device in June / July only (waited for months to receive).</p> <p> </p> <p>received unique number - so you just need to do your booking in November.</p> <p> </p> <p>6 June i received my email - TLC Rewards Glocell Cruise Voucher -</p> <p> </p> <p>1 November Phoned to make my booking</p> <p>2 November Received Booking Form</p> <p>4 November send my booking form back to TLC</p> <p>9 November send my booking form email again, waiting for confirmation</p> <p>9 November received mail - confirming receipt of my booking form and they require 10 days to confirm cruise dates</p> <p>16 November received mail - cruises for 2017 are full however they will book for 2018 or offer you a Weekend / mid week or week break.</p> <p>17 November wrote back to them, i would like to book 2018 cruise, do not want the break deal.</p> <p>18 November requested dates for 2018 cruise</p> <p>18 November receive reply once dates are finalised they will send it to me</p> <p>29 November receive sms - link to download a form to be completed and returned to ********** <p>29 November send form ********** <p>30 November resend the email</p> <p>11 January 2017 send a mail requesting what is happening</p> <p>no reply</p> <p>phoned several times</p> <p>23 January i spoke to Simpiwe where he requested that i send all my correspondince to them, then he will look at it and get back to me.</p> <p>23 January i've send every thing possible (as our emails only allow a small amount of mb to be send)</p> <p>Phoned and phoned - every time get told they working on it and i will receive my voucher soon.</p> <p>31 January received my voucher - however in incorrect names - Hester Maira Charlotha Erasmus</p> <p>31 January return the voucher asking to please fix to Hester Jacomina Erasmus (as per registered)</p> <p>phoned and phoned</p> <p>8 February received new voucher stating that the voucher number on previous voucher was incorrect. HOWEVER the mistake on the names are unchanged. Received 2 mails with the same voucher number but incorrect names.</p> <p>phoned and phoned - Spoke to Tshepo - he spoke to "THE LADY" and she will send the correct voucher shortly to me. No you can not be cc'ed or get the email address or get the contact numbers for "THE LADY" he is only one allowed to speak to them. Tshepo phones me back told me that i should receive my amended voucher shortly.</p> <p>24 February i phoned again speak to Tshepo told him that i have not received my amended voucher and that MSC can help me with a booking that i really really want but the voucher is incorrect. (and please keep in mind the voucher is expiring 28 Feb) i ask him to please get this sorted or give me the department number i can fix it and book my cruise. after 14h00 i phoned Tshepo again, HE TELLS ME THAT I'M NOT REGISTARED FOR THE CRUISE DEAL!!!!!!! I flipped and shouted at him how on earth am i not registered, but do receive all these documents and so on?? he requested that i send him all info yet again, and he will speak to "THE LADY" and he promissed to phone me before 16h00 so that i can still do my booking. So it is monday 27 February and still no phone call from Tshepo and most probable lost the MSC cruise date i really really wanted.</p> <p> </p> <p>On my mail dated 24 February - i asked that if they can not give me the cruise that they will give me a glocell voucher to purchase from their stores a phone or whatever i requere. I DO NOT WANT CREDIT ON MY ACCOUNT. </p>