Glow cell never respond yet
<p>I lodged the attached complaint with glow cell a week ago and they ackowledge my complaint and promised to get back to me within 72 hours but fail to do so. Reading all the other complaints on hello Peter, It seems that glow cell is just playing games with all their cleints or the person that responds is just buying time. I'm I going to get a proper feedback for my below complaint ?</p> <p> </p> <p>Glo Cell had a promotion last year between 22 March and 15 June, the promotion was that you sign up for any 24 month Cell C contract with them during that period and you will qualify for a free ship cruise. </p> <p>There was terms and conditions that I need to follow in order to qualify for the ship cruise. Thus far I have obliged to all their terms and conditions, but their failing to meet with their contract agreement. </p> <p>The process was after the contract was approved, I will receive a Unique code via email, and after receiving the unique code I need to call in the month of November to make my booking. </p> <p>All this was done, I received my unique code and I then called in November and I was sent another mail with a booking form and different date options for travel. </p> <p>I then filled in all the information required for the cruise and selected the date i wanted to travel (27,28,29 January 2017) </p> <p>I then received confirmation that my booking form has been received and i will get a response in 10 working days (That was on the 24/11/2016)- I never got that response as yet. </p> <p>I then spent almost R300 on phone calls in the last 2 weeks to eventually get in contact with a person by the name of Sheila Nankervis ********** who told me that it was an IT error and she will get the IT department to sort it out. </p> <p>That was a week ago and ever since Sheila has not been taking any more of my emails and not taking my phone calls. (I spent a futher R150 on phone calls to get hold of Sheila but after 20 minutes of waiting the call cuts and never get to speak to Sheila )</p> <p>Will there ever be a free ship cruise?</p>
Since its now 2 weeks gone and you have not rep**** yet. I have no option but to cancel my contract with Glo Cell - Im unlike the other hundreds of other customers that have been complaining that they where not even given a cruise date, but I went right to the final stage of selecting my travel date and were not given my final cruise voucher. I know ull promised to get back to me but you didnt, I'm sure ull running out of lies, because I read more than 150 of other complaints and seen all the lies in many responses.
I will use all my attached complaints as a reference to justify why i'm cancelling my contract. Ive already paid for the last 9 months and that is more than enough for the phone I received. You can view my itemised billing , I never use 10 % of the minutes issued to me, for I took out the contract purely for the ship cruise. The R8000 that ull promissing all the other clients can be given to me as a voucher towards another ship cruise, but in the meantime as of this month my debit order will be stopped.
Since its now 2 weeks gone and you have not rep**** yet. I have no option but to cancel my contract with Glo Cell - Im unlike the other hundreds of other customers that have been complaining that they where not even given a cruise date, but I went right to the final stage of selecting my travel date and were not given my final cruise voucher. I know ull promised to get back to me but you didnt, I'm sure ull running out of lies, because I read more than 150 of other complaints and seen all the lies in many responses.
I will use all my attached complaints as a reference to justify why i'm cancelling my contract. Ive already paid for the last 9 months and that is more than enough for the phone I received. You can view my itemised billing , I never use 10 % of the minutes issued to me, for I took out the contract purely for the ship cruise. The R8000 that ull promissing all the other clients can be given to me as a voucher towards another ship cruise, but in the meantime as of this month my debit order will be stopped.