1 reviews | Active since Jun 2016
GLOF***YOURSELVES (& INVESTEC)
<p>After more than SIXTY phonecalls over the course of 3 days - countless of which of which were not answered after being on the line for more than 10 minutes... I had to drive myself to go to the MOST OBSCURE (Glocell) HQ/office in Durban. Only, it isn't actually an HQ or an office, it's just a directionless portal where they divert EVERYTHING to Johannesburg. I spent two hours there - only to get one of my four issues sorted out. My LITTANY of issues are: Over billing, call barring, mobile data barring, contract cancellation... </p> <p>How can a place like this exist in the modern world??????????</p> <p>The stress and frustration of not being able to make or receive calls for 4 days is beyond anything I have ever experienced... you are POWERLESS when it comes to Glocell. They cannot help you with anything besides buying a contract. DO NOT TOUCH GLOCELL - it's cheap, nasty and stinks of *******ion.</p> <p>There were countless people there who have had insane billing issues and call barring issues...</p> <p>This trainwreck of a service deserves a class action lawsuit.</p> <p>How is it that Investec a major shareholder of this firm? I thought they were supposed to be world class.....no... they are cheap.</p>
Dear Jessica,
We are really sorry for the amount of time that you have spent on hold with our call centre for assistance and clarity on your queries. We are really sorry for the lack of assistance that you have received from our Durban office. We have notified our senior management at our head office in Johannesburg of your experience, we assure you that they will address this. We have also forwarded your matter to our support team who will look into your outstanding matters, we assure you that they will help you resolve this. We sincerely apologise once again for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Dear Jessica,
We are really sorry for the amount of time that you have spent on hold with our call centre for assistance and clarity on your queries. We are really sorry for the lack of assistance that you have received from our Durban office. We have notified our senior management at our head office in Johannesburg of your experience, we assure you that they will address this. We have also forwarded your matter to our support team who will look into your outstanding matters, we assure you that they will help you resolve this. We sincerely apologise once again for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Dear Jessica,
We are really sorry for the amount of time that you have spent on hold with our call centre for assistance and clarity on your queries. We are really sorry for the lack of assistance that you have received from our Durban office. We have notified our senior management at our head office in Johannesburg of your experience, we assure you that they will address this. We have also forwarded your matter to our support team who will look into your outstanding matters, we assure you that they will help you resolve this. We sincerely apologise once again for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Dear Jessica,
We are really sorry for the amount of time that you have spent on hold with our call centre for assistance and clarity on your queries. We are really sorry for the lack of assistance that you have received from our Durban office. We have notified our senior management at our head office in Johannesburg of your experience, we assure you that they will address this. We have also forwarded your matter to our support team who will look into your outstanding matters, we assure you that they will help you resolve this. We sincerely apologise once again for the inconvenience caused as a result of this.
Warm Regards,
GloCell
I personally cannot believe I have received a response frpm Glocell. I am still FUMING F****NG MAD!!!
I posted a complaint about this to Investec and they were so upset by it they had it removed from the site, but I am a customer of theirs by extension and so I will keep posting complaints to them if this is not sorted out properly. An apology is one thing... but I NOW DEMAND ACTION AND I WILL NOT LET THIS GO!
This is what I require, and no less:
1. My contract must be terminated by the end of July, so that I can commence with a new network on the 1st of August. I have already emailed the forms to the jhb office but I have recieved NO response or acknowledgement of my termination request.
2. I must recieve an email from someone techhnically capable of terminating my contract.
3. I must NOT be charged for a 1GB data bundle when it comes to invoicing on August 1st, as it was explained to me that data bundles are charged for in advance...thus I will have been charged for my data usage for the month of July already, according to my imminent invoice which I checked on the Glocell app.
4. I must be reimbursed for the airtime that was used (8hours x R1 per minute = R480) and petrol spent travelling you your offices (30km x R3.50 = R105) , when my call barring issue should have been sorted out in a matter of minutes, over a single phonecall!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5. I must recieve a call from someone senior, to confirm that ALL OF THIS IS BEING ADDRESSED.
Until these 5 points are addressed and closed out, and I am adequately compensated for the over 10 HOURS of time I have spent on the phone and at the Glocell offices, I am going to be passing on the message to my network of hyperconnected friends, colleagues and family about the sheer trauma of my experience with Glocell and about how ******* Glocell and Investec are.
I have evidence of all my communications, and I have photos of the Durban manager's documents at the Glocell offices on how to turn more profits and which customers to focus on (it includes a hand drawn mind map). Yes - I scanned myself into the back of office out of desperation on Monday, and I found dirt. I also video'd a staff member on a long personal call, after I had asked her to help me... I think you should care about this.
I personally cannot believe I have received a response frpm Glocell. I am still FUMING F****NG MAD!!!
I posted a complaint about this to Investec and they were so upset by it they had it removed from the site, but I am a customer of theirs by extension and so I will keep posting complaints to them if this is not sorted out properly. An apology is one thing... but I NOW DEMAND ACTION AND I WILL NOT LET THIS GO!
This is what I require, and no less:
1. My contract must be terminated by the end of July, so that I can commence with a new network on the 1st of August. I have already emailed the forms to the jhb office but I have recieved NO response or acknowledgement of my termination request.
2. I must recieve an email from someone techhnically capable of terminating my contract.
3. I must NOT be charged for a 1GB data bundle when it comes to invoicing on August 1st, as it was explained to me that data bundles are charged for in advance...thus I will have been charged for my data usage for the month of July already, according to my imminent invoice which I checked on the Glocell app.
4. I must be reimbursed for the airtime that was used (8hours x R1 per minute = R480) and petrol spent travelling you your offices (30km x R3.50 = R105) , when my call barring issue should have been sorted out in a matter of minutes, over a single phonecall!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5. I must recieve a call from someone senior, to confirm that ALL OF THIS IS BEING ADDRESSED.
Until these 5 points are addressed and closed out, and I am adequately compensated for the over 10 HOURS of time I have spent on the phone and at the Glocell offices, I am going to be passing on the message to my network of hyperconnected friends, colleagues and family about the sheer trauma of my experience with Glocell and about how ******* Glocell and Investec are.
I have evidence of all my communications, and I have photos of the Durban manager's documents at the Glocell offices on how to turn more profits and which customers to focus on (it includes a hand drawn mind map). Yes - I scanned myself into the back of office out of desperation on Monday, and I found dirt. I also video'd a staff member on a long personal call, after I had asked her to help me... I think you should care about this.