1 reviews | Active since May 2016

10 May 2016, 17:41

#Glocellmustfall

<p>#Poor service from #Glocell. I'm currently being ****** by my service provider Glocell for the past three months that I'm aware of and it has been an uphill battle just getting hold of someone to speak to at Glocell and when I eventually get thru I get a different story everytime but no one can resolve my problem. They robbing me with data and airtime minutes which I have been paying for since March month and they don't get back to me with feedback, I must call them everytime. I've spent 100's and 100's of minutes calling them. So now because I'm paying for benefits I'm not getting for the past few months I decide that I'm not gonna pay this month so they can sort out the problem 1st, and what happens next is I get a sms on Saturday that due to non payment they've suspended my account but no one has even bothered or had the decency to contact me to look into my issues. I don't know what to do anymore, I need a good lawyer cause This is really pathetic for a service provider. #Glocellmustfall . Asif Pangarker </p>

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Replies (1)
Glocell
Glocell's reply25 May 2016, 13:00
Official

Dear Asif,

We are really sorry for the way you feel and for the experience that you have had with us so far. We have forwarded your details to our support team who is looking into your matter. We have been receiving an influx of customer queries; we assure you that we will help you resolve your matter, please bear with us during this time. We sincerely apologise for the inconvenience caused as a result of this.

Warm Regards,

GloCell

Best regards,