#GloCellmustfall

<p>Yesterday I called to query my unbilled balance and a charge on my last statement for 1gb data. I was told this was for a reoccurring bundle. I advised that I did not request this and wanted it removed as I am not prepared to pay for something I did not ask for. I even said to the consultant that I received 2gb data instead of 1gb as per my package and I want it removed. She advised that I used some of the reoccurring data and therefore I couldn't be credited for it. At this time of the call my total balance was 1.5gb. When I asked how did you know from which bundle this came from she gave me some bull**** story about it is in the terms and conditions according to cell c. I asked where and when was this communicated to the customer and she could not answer. I asked for a copy and was told to contact cell c. I asked her to prove that I requested the bundle in the first place and she avoided the question by reiterating that I could not be credited because I used the data. I asked to speak to a supervisor who was even worse than her. Her name was Thembile. She has no clue what customer service is. Had a very 'you will listen to me' approach. I asked for a callback today from her manager Priya or I will go to social media....guess what haspened? Absolutely nothing as usual. Managers at Glocell have you seen your ratings on this site and what are you doing about it. I see you now ********** people with a promised cruise. What next?. Maybe Carte Blanche should look into your dealings. If I do not get a call back and resolution to my query urgently I assure you that you will face legal action. You are ripping people off and will not get away with it. Managers at glocell I urge you to please call me. Do they send me your automated response like you did before.</p>