JM
Jaclin M

1 reviews | Active since Oct 2016

10 Oct 2016, 10:43

Glocell - Worst Cell Phone Company EVER!!

<p>In June this year I requested that my Bank Details and Debit Order date be changed and that is where my nightmare started!!!</p> <p>They then debited my account on the 20th, to which it was returned due to insufficient funds, I contacted Glocell and was told to pay it via EFT, which I did...3 days later my cell phone was cut off and a day later my cell phone was "barred" for over a week!! EVEN THOUGH I HAD PAID!!</p> <p> </p> <p>The following month was the SAME story! Glocell tried to debit my account on the 20th...taking note that the bank account details had been changed, but not the debit order date!! I then phoned Glocell once again and requested that the Debit Order be cancelled completely. The person I spoke to assured me that the Debit Order was cancelled and that I was now a "cash" client...I asked if this would be immediate and was told "Yes". I also asked if paying my account by the 30th/31st of every month was in order and was told "Yes" to this too...WELL OBVIOUSLY NOT!!</p> <p>And so this continues up until NOW...being October month!! Of which my bank account has once again been debited, after I had made the required payment!! I then contacted the following numbers once again ( ********** and ********** 235) only to be cut off every time!! I was told last week that the refund could take 24 - 48 hours to reflect in my account...Well today being the 10th I still have not received my refund and have now been told that it could take 7 - 14 working days to reflect in my account!!! </p> <p> </p> <p>THIS IS BEYOND A JOKE AND BEYOND RIDICULOUS!!! </p>

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Replies (1)
Glocell
Glocell's reply10 Oct 2016, 13:54
Official

Dear JaclinMeier,

Thank you for taking the time to alert us of your matter.

A consultant will be contacting you to rectify your matter.

Warm Regards

The GloCell Team