Glocell - Welcome to the Mobile Generation...and pathetic service!

<p>I was an Autopage Cellular customer, who provided internet data to me - two Cell C data packages to be exact. I recently learned that Glocell had taken over the Cell C customers of Autopage - and I learned this when I received a statement and some invoices from Glocell. This is when the pain started:</p> <p>1 - The invoices were wrong, and they were due to overcharge me for the two data lines. I used to pay R 378 pm at Autopage, Glocell wanted to charge me R 796 for the same service. I logged a complaint via email and received a ticket number - no subsequent response was provided. I tried to phone and eventually (after holding on for an extended period) got through to a support agent - this person acknowledged the error and corrected it...and I was charged R 398 for that month's internet usage...still not the same as what I paid with Autopage.</p> <p>2 - Payment was done via debit order, and I cannot recall ever giving the authority for this to Glocell.</p> <p>3 - I ran out of data (my doing) and wanted 'top up'...I could do this previously through the Autopage website. The Glocell app did help and I eventually called again, hung on again and was then told that the top bundle would be added...which it wasn't and when I called again the next day, I was told that due to the 'package' I was on, I could not do a top-up. That is when I decided that I had enough of Glocell.</p> <p>4 - I submitted written notification to terminate my contract and received email confirmation that it would be terminated end of May, but that I would still pay for May's data.</p> <p>5 - I got billed for May's data (R 398) plus the 1 Gb top-up which I never received.</p> <p>6 - Phoned again, again waiting for a long time and eventually got hold of agent who (again) confirmed that the contract will be ended end May and that the top-up charge is incorrect.</p> <p>7-At the end of May the debit order went off, and I paid R 149 for the top-up, which I didn't receive.</p> <p>8 - And low and behold...2 June and both my data lines are still working...so the contract was not terminated.</p> <p>I didn't ask for Glocell to be my service provider and I want the contract with them terminated - based on my experience, their service is absolutely pathetic and I would not recommend that anyone use them as a service provider.</p> <p>Let's see whether anything comes of this.</p>