AR
Ashlyne R

1 reviews | Active since Jul 2014

23 May 2016, 13:54

GLOCELL we did not sign up for Pathetic Service

<p>The move over from Altech to Glocell has been a frustratingly costly one! I have been trying to get my billing problem resolved for over a month now and all I get from customer service is empty promises and not forgetting their terrible attitudes, they cannot even successfully email me my itemised billing. I noticed the "Feel free to contact me" line from the CEO of Glocell on my monthly statement, so I was desperate enough to even send him an email, but it seems that was a "Dead end" as I have not received any reponse from him. It was like a never ending battle when my account was with Altech Autopage and now it seems like I have "jumped from the frying pan into the fire " by going over to Glocell! Judging from all the reviews written by ex Autopage clients it seems that Glocell is really not providing much of a service. GLOCELL we did not have a choice in having our accounts transferred to your company! Respect that we still are customers and give us the service we deserve or you dont really deserve our business!!!!</p>

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Replies (1)
Glocell
Glocell's reply15 Jun 2016, 21:09
Official

Dear Ashlyne,

We are really sorry for the way you feel and for the lack of assistance that you have received with your billing query with us. We sincerely apologise for the inconvenience that this has caused you. We have notified our support team of your matter, they are looking into your billing query; we assure you that they will be able to help you resolve your matter with us.

Warm Regards,

GloCell