Glocell *************

<p>Glocell bought over Altech last year and with that came a lot of problems. My mistake was I kept on paying Altech and not Glocell. In August someone phoned me to say I'm far in credit I must slow down with my payments. In September I received an account that I'm behind in my payments. I phoned Glocell and no one could answer me anything. I realised it must have been Altech who phoned me. I cancelled my contract with Glocell and send them 7 pages of proof of payment, 1 page with my cancellation form and on page 9 was a copy of my id. In October again I received an account for almost tripple my monthly fee, I paid it to get rid of them. November they still haven't cancel my account. I went to the CEO office where Merriam Shabalala delt with it and she told me they haven't received it even though a staff member confirmed that they had received it in September already. I was notified in January that my account was now eventually closed but there is an amount which they must refund me. Meriiam told me the amount and wanted to know my banking details which she got the same day. A week later I asked her how long will it take and on the 10th was told Glocell takes 10-14 work days but she doesn't know about Altech. After 12 working days I contacted Merriam to find out how far the refund is but I received no answer. I had to threaten and fight again to get some response in which she responded they haven't received anything yet from Altech but I can contact Altech and she gave me their contact number. I contacted Altech and spoke to a lady, Baleseng, who was very confused because there was no refund forr me from Altech. I'm left now not knowing if I can believe Merriam Shabala and to think she works for the CEO office. I don't trust Glocell anymore and they've proven to me that they are a ************* company. The CEO, Alessandro Mariola, cannot be reached anywhere.</p>