1 reviews | Active since Nov 2016
GloCell & TLC Marketing - Lying to the whole of SA unashamedly
<p>SUCH A SAD STATE OF AFFAIRS!!! THEY HAVE THE AUDACITY TO RESPOND TO ME USING A COPIED MESSAGE TO ANOTHER CLIENT!!! AT LEAST IF YOU ARE GOING TO LIE COVER YOUR TRACKS...NOW WE ALL KNOW TLC & GLOCELL ARE SINGING THE SAME LYING TUNE TO ALL THEIR CLIENTS. THEY DONT GIVE A RATS ASS TH AT WE AS SA CLIENTS ARE MAD / SAD/DISGUSTED/FRUSTRATED...IF THEY DID THEY WOULD NOT COPY PASTE MESSAGES TO GENUINE COMPLAINTS. YOU MAY HAVE A GOOD RATING FOR RESPONDING BUT YOU ARE FULL OF ****!!!</p> <p> </p> <p>So this is my complaint as of 24 Nov 2016 regrading the Cruise to nowhere (seems all of us are really going nowhere!!!)</p> <p>If you read to the bottom you will see that GloCell & TLC Marketing have no intention to give any of us as their clients, this cruise that they promised or the alternative holiday accommodation accross SA.</p> <p> </p> <p> </p> <p> </p> <p>What a bunch of *****</p> <p>As many many people on this forum, we too took out the cotract with Glocell with promise of the MSC cruise. We diarised the dates for booking, sent in our booking request form on 11 Novmber and to date....NO RESPONSE.</p> <p> </p> <p>my sister in law todl me that they got back to her, we sent our forms in on the same day. She got a response to say there are NO MORE CRUISES AVAILABLE...only in 2018!!!! As a good gesture she was sent forms to complete as they are now trying to compensate with accommodation at various groups where people can stay.</p> <p>I want to know why only a selcted few people are answered. I have the forms but i need a Unique code which i need to get from an agent but guess what.....no one answers the phone!!!! everyday since Friday 18 November I have called Glocell on ********** - I hold for almos 30 minutes at a time - no answer...everyday and its the 24th November today!!! I have until month end to book, but how the hell am I supposed to do that if i cant get through and emails are not even responded to????</p> <p>The voice recording says "Your call is important to us, please wait" really important!!!! maybe you need to figure out what means because for 5 DAYS I HAVE CALLED AND NO NO NO RESPONSE!!!!</p> <p>I will NEVER NEVER NEVER reccommend Glocell to any person I ever get into contact with!!!!!</p> <p><br /> <br />Nov 24, 2016<br />2 weeks ago<br />Official business reply:<br />Dear Melissa,</p> <p>We are terribly sorry for the unfavourable experience you have had thus far. </p> <p>Melissa, we have sent your details to TLC for them to contact you with feedback with regards to your confirmation. Please get your sister to contact us at ********** that we may assist her.</p> <p>Warm regards</p> <p>The GloCell Team</p> <p><br />Nov 28, 2016<br />1 week ago<br />melissa-van-rooy:<br />I certainly hope your TLC will keep to their promise. Based on this I EXPECT AN ANSWER BY</p> <p>6 DECEMBER 2016 as it would be 10 WORKING DAYS AS YOU HAVE REQUESTED!!!!</p> <p> </p> <p>Dear Valued Consumer,</p> <p> </p> <p>Thank you for your GloCell Cruise booking form. Please do not respond to this email, this is merely a notification of receipt of your booking form.</p> <p> </p> <p>Please allow for 10 working days for us to process your booking form.</p> <p> </p> <p>Thank you for your patience and understanding.</p> <p> </p> <p>Yours sincerely</p> <p>TLC Marketing</p> <p> </p> <p><br />Dec 8, 2016<br />1 hour ago<br />melissa-van-rooy:<br />Once again GloCell has DISAPPOINTED!!!!!!!!</p> <p> </p> <p>it is 8 December 2016 and NO FEEDBAC****! not a call, not an email or sms. I wonder what the the excuse is now.</p> <p>What do we do from here??? It seems the Ombudsman is my only alternative!</p> <p> </p> <p><br /> <br />Dec 8, 2016<br />59 minutes ago<br />Official business reply:<br />Dear Mr van der Bergh,</p> <p>Thank you for taking the time to contact the GloCell Team. We do apologise for the delay in your confirmation as well as for all the inconvenience and frustration caused. </p> <p>Please rest assured that we have followed up with TLC on your confirmation.</p> <p>Warm Regards</p> <p>The GloCell Cruie Team</p> <p><br />Dec 8, 2016<br />57 minutes ago<br />Official private business reply:<br />Our sincerest apologies Mrs van Rooy, </p> <p>We sent the wrong response to you. </p> <p>Please rest assured that we have followed up with TLC, once again.</p> <p>Warm Regards</p> <p>The GloCell Cruise Team</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Melissa,
Please be advised, that the messages are not copied and pasted. We attend to each query individually and are sincerely apologetic to each and every individual client who is going through the same thing.
We are most certainly not lying; we are attending to each and every matter individually and making sure that we honour what we have promised to our customers.
Your matter had in fact been followed up on, when we saw your response to the review posted previously. Unfortunately, we have to wait on the booking agents to send our customers these confirmations that are taking extremely long to be sent out.
We do apologise if it seemed that you were not treated as an individual, and merely a copy and pasted message just to get rid of you. We sincerely care and are trying our utmost best to have each and every matter attended to.
Warm regards
The GloCell Team
Dear Melissa,
Please be advised, that the messages are not copied and pasted. We attend to each query individually and are sincerely apologetic to each and every individual client who is going through the same thing.
We are most certainly not lying; we are attending to each and every matter individually and making sure that we honour what we have promised to our customers.
Your matter had in fact been followed up on, when we saw your response to the review posted previously. Unfortunately, we have to wait on the booking agents to send our customers these confirmations that are taking extremely long to be sent out.
We do apologise if it seemed that you were not treated as an individual, and merely a copy and pasted message just to get rid of you. We sincerely care and are trying our utmost best to have each and every matter attended to.
Warm regards
The GloCell Team
LOOK AT THE END OF THE DAY I STILL HAVE NO BOOKING DATES!!!!!
NOT ONCE HAS A TLC REPRESENTATIVE SO MUCH AS CONTACTED ME SO AT THE END OF THE DAY THE ISSUE IS STILL UNRESOLVED.
DONT TELL ME YOU TREAT US INDIVIDUALLY OR THAT YOU CARE ABOUT YOUR CLIENTS BECAUSE YOU BLADY HELL DONT GIVE A ****!!!!!
WE WERE LOOKING FORWARD TO THIS HOLIDAY AND TOOK OUT A PHONE THAT COSTS US R300.00 PLUS A MONTH - MONEY I COULD HAVE SAVED AND ACTUALLY TREATED MY KIDS WITH.
BOTTOM LINE YOU ARE STILL JUST A BUNCH OF *****!!! I WILL MAKE IT MY DUTY TO ENSURE EVERY PERSON I EVER MEET HEARS OF YOUR PATHETIC CUSTOMER SERVICE AND ENSURE THAT EVERYONE KNOWS THAT YOU CANNOT FULFILL YOUR PROMISES ANS WHEN **** HITS THE FAN YOU NOW WANT TO BLAME TLC OR WHOMEVER ELSE!!!!
NEVER EVER EVER AGAIN GLOCELL, NEVER!!!!!!!!!!!!!!
LOOK AT THE END OF THE DAY I STILL HAVE NO BOOKING DATES!!!!!
NOT ONCE HAS A TLC REPRESENTATIVE SO MUCH AS CONTACTED ME SO AT THE END OF THE DAY THE ISSUE IS STILL UNRESOLVED.
DONT TELL ME YOU TREAT US INDIVIDUALLY OR THAT YOU CARE ABOUT YOUR CLIENTS BECAUSE YOU BLADY HELL DONT GIVE A ****!!!!!
WE WERE LOOKING FORWARD TO THIS HOLIDAY AND TOOK OUT A PHONE THAT COSTS US R300.00 PLUS A MONTH - MONEY I COULD HAVE SAVED AND ACTUALLY TREATED MY KIDS WITH.
BOTTOM LINE YOU ARE STILL JUST A BUNCH OF *****!!! I WILL MAKE IT MY DUTY TO ENSURE EVERY PERSON I EVER MEET HEARS OF YOUR PATHETIC CUSTOMER SERVICE AND ENSURE THAT EVERYONE KNOWS THAT YOU CANNOT FULFILL YOUR PROMISES ANS WHEN **** HITS THE FAN YOU NOW WANT TO BLAME TLC OR WHOMEVER ELSE!!!!
NEVER EVER EVER AGAIN GLOCELL, NEVER!!!!!!!!!!!!!!