Glocell the weaklink

<p>I complained on 07/07/2016 about poor service recieved from Glocell and as of today 20/07/2016 no one has bothered contacting me which I find strange as you have plenty of personnel to contact me to make me promises you had no intention of keeping</p> <p> </p> <p>Sorry Glocell you are the weakest link</p> <p> </p> <p>Good Bye</p> <p> </p> <p>Total lack of service </p> <p>In early june 2016 after being contacted by Glocell for about the 5th time about an upgrade I eventually agreed. Was promised a new Samsung and a free cruise for doing the upgrade. Went through the whole process of telling me the call was recorded for both my and their safety and the the contract will be renewed and a new phone delivered. After about a 10 day wait I contacted Glocell to find out what has happened, after going from one department to the next was told that I had never been upgrade. I asked for the recordings and was told a manager would contact me. A few more days go by with no contact so I phone again, same run around, still no return phone call, so I lodge an email request on 30/06/2016 ref 36890 and get a return message that I will be contacted. As of today 07/07/2016 guess what still no contact. If this is the type of service being offered I don't want you upgrade and I will be porting my number to someone who hopefully does want my business</p> <p>Dear Ian,</p> <p>We are really sorry for the lack of assistance that you have received with your upgrade. We have notified our support team of your matter and we assure you that they will help you get to the bottom of it. We sincerely apologise for the inconvenience that this has caused you.</p> <p>Warm Regards,</p> <p>GloCell</p> <p> </p> <p> </p> <p>Glocell, responding on a public forum that you will address the issue to look good is great , it does not help if after another 4 days you have failed to contact the person involved. As far as customer service is converned you have failed badly. At the end of the day you are just another cell phone company with too much market share that you no longer have to worry about doing what is right or offering a service to your clients</p> <p> </p>