Glocell the useless generation!!!!!

<p>This is absolutely unacceptable - i requested my address to be changed on my invoice over a month ago, the conssultant advised me then that all the calls were recorded and that she cannot email me a new invoice, i will have to wait for the August Invoice to see the new address - SURPRISE 1 : Invoice came, no address change was done; SURPRISE 2; When phoning them to change the address, yet again.... the lady advised me that all calls are recorded, i asked her to take a look at my previous phone call ( as all calls are recorded) to see that i requested my address to be changed and guess what,,,, she couldnt find the call ?!?!?! Surprise 3 ; She, again cannot email me the invoice that reflects my address and i will now have to wait for my... NEXT Invoice - HAHAHA - i think not!</p> <p> </p> <p>SURPRISE 4 ; when asking to speak to a manager she advised me that i cannot, with no reason, she cannot give me a call centre number for a manager - an email - nothing ... she can give me a reference number... cause .... wait for it.... ALL CALLS ARE RECORDED .... Glocell - wanna try and sort this out please???</p>