AJ
Anika J

1 reviews | Active since Jun 2016

06 Jun 2016, 14:48

Glocell ...the "So Call service provider" ...... Is this a scheme???

<p>Here, here to all you of you that have been ‘HAD’ by Glocell ... this is the most dysfunctional Service provider I have ever came across... tried to cancel my “so called contract” with them on 19 April 16 (even though my contract was originally with Nashua Mobile & the 2yrs was up in Feb-16), but unfortunately for us, we were led to believe that our details will be transfer automatically to Cell C from Altech /Autopage and so we waited and “surprise-surprise we are now with Glocell?!! - our nightmare!!- And from the 12 May 2016 to date cannot access or utilize my mobile no – thereby paying for non-existence service – I was told that the ‘so admin” had terminated my contract in entirety instead cancell it off from Glocell account and releasing my mobile no to PRE-PAID i.e. to Cell C Network provider. And after numerous attempts emails, phone-calls, even went to their website page they have now debit my account in 31 May 2016 even though I have actually CANCELLED my contract! <br /> What & to whom can we report this to...I am actually thinking that this some sort of scheme that they created to hoodwinking us and for us to take on new contracts whether with them or Cell C and why did Cell C allow this to happen!!?? Cell C no... but they cannot access it ... why is that ... I am baffled by all this and the complaints on this site ... makes you wonder ... how come Glocell is not being investigated for all this chaos and ******* services that is being exposed by us ... is the "so called admin dept." genuinely *********** or are they just messing up Glocell books to get even with their Employer???.. makes one wonder.</p> <p>This is truly unfortunate for all the loyal Cell c customers that are all cringing in anger and frustration especially knowing that no matter what we try to do to follow up … we are back to square one!!!</p> <p>Their assurances given by ‘so called customer support’ and those that did try to assist were in vain. I am lost and wonder how Glocell is managing to get away with this pathetic service and any of us actually going to get refunded and how much time and money gets wasted trying to resolve a simple matter …guess I am just one of those ‘so call disgruntled customer’ to Glocell! HELP US PLEASE... WE NEED JUSTICE- PAY BACK OUR MONIES!!!</p>

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Replies (2)
Glocell
Glocell's reply07 Jun 2016, 06:49
Official

Dear Anika,

We are really sorry for the way you feel and for the experience that you have had with us so far. We are also sorry for the inconvenience that we have caused you, we have forwarded your request to our support team who will look into your matter. We fully understand your frustration in this regard and we are sorry for this once again. We assure you that we will look into your matter and revert back to you.

Warm Regards,

GloCell

AJ
Anika J's update30 Jun 2016, 21:17
Reviewer Update

So I waited patiently for end of June for.my monies to be refunded after my mobile no had been finally released from Glocell but again instead of a refund of my money.... monies got deducted from my bank account by Glocell!!!! Yes it's frustrating ...when will this saga end!??? I was hoping against the odds that Glocell was getting their act together...but slipped up again...who can assist me now...seems so hopeless..to call in and ask them for the umpteen time Why is this happening to us?