Glocell - The Lousy Service Generatom

<p>On the 19th May 2016 I went into the Mall@Reds store in Centurion to upgrade my contract. I requested an LG G4 on smartchart 1G top up. I was assured the phone will arrive in 3-5 days. On the 25th I called the store and they told me the phone has not yet arrived. I decided to go to the store the following day and they informed me that the phone was not ordered and they will put through an order. This morning (30th May 2016) the store called to inform me they do not have stock. I told them the website indicates that there is stock. They said they will follow up with the area manager. I then called the customer support ***. They checked for me and told me that they do have stock and I asked them to do an upgrade for me because I didn't want to go back to the mall@reds store because of the poor service. Things seemed to be going well, but alas worse was to follow. After she took my details she ask me to hold... which I did and 20 minutes later another lady asks, "How can I help you?" I told her i am actually holding for someone who is helping me with an upgrade. She also told me to hold...I did for another 5-10 minutes and another lady asks "How can I help you?"... I related same story that i was being assisted with an upgrade and I am still holding. She said okay someone will call you now..now. Indeed someone did call but was asking for a certain Mr Fourie...I told her i was expecting a call to continue my upgrade. She said .."Hold on".... And that was it...I held on until i got cut off....What a struggle to give Glocell Business... Wheeew</p> <p> </p> <p>I am glad this happened before contract renewal. Taking my business somewhere els</p>