Glocell - TERRIBLE !!!! WORST CUSTOMER SERVICE EVER !!!!!!

I have been attempting to do an upgrade since the 18th September !!! From them never being able to get stock (Keith), to finally processing the whole upgrade (Sue), then stating that stock had been received on the Friday. Only to be told on the Tuesday WHEN I FOLLOWED UP !!!!!! that um..no, we need documentation to credit vet. My account was with Autopage for many years, I have NEVER experienced anything like this. The to be told 'I can't afford' the package I requested ??!!! You have always debited, successfully, whatever amount you need. Whatever, they eventually compromise (with major apologies) with a lower package, and a pat on the back extra 20GB for a year. STILL no delivery of the handset !! I even offered to drive to the nearest store. The stores are being phased out ??!! Do they not want the business ?? No wonder there are so many bad reviews. GLOCELL, WHAT IS UP WITH THIS ?? !!!!! Promises of return calls never happen (Michelle)..I have to call YOU, hold on forever, no joy...VERY UNHAPPY CLIENT.