Glocell terrible service regarding MSC Cruise Voucher

Item: Glocell
Rating: 1

I took a contract with Glocell last year especially because they were advertising a free cruise with the contract. I then wait 2 months to receive the booking form from Glocell for the cruise after numerous calls and screaming at them. I then submitted my booking forms and chose my dates on 10 December 2016 and was smsed by Glocell to say they have received my booking form and will send my voucher to me in 10 working days. Its now been a month and still no voucher. I call glocell every day this week and the first two days i sit on the phone with the call centre on hold waiting to be assist for over 30 minutes at a time and then the call cuts as no one answers my call and this happened 5 times in one day. i eventually get hold of some one at Glocell called Selina at the call centre who takes my details and states she is escalating it to the correct department and gives me a reference number ********** 6 yesterday at 14:30pm and tells me they will contact me in 24 hours and if not call again to follow up. Again now call from Glocell!!! I then call at 15:55 and speak to another lady at Glocell call centre who tells me there is nothing she can do its still escalated and i must call back again! THIS IS THE WORST SERVICE I HAVE EVER RECEIVED AND I WILL MAKE SURE EVERY ONE I KNOW , KNOWS NOT TO TAKE ANY CONTRACTS WITH GLOCELL I also email their customer support email to update my new surname for my statement every month and also dont get any feedback on that!

Helpful (0)

Replies (0)