1 reviews | Active since Nov 2016

03 Mar 2017, 11:49

Glocell terrible/no service for months

<p>This is now my second complaint on Hello Peter, i was promised a manager will contact me in Nov when i complained and am still waiting.... i took out the contract in May, only got the phone in June with 3 sims due to problems... a whole seperate complaint! July they cut me off as my banking details were captured incorrectly NOT MY FAULT, no one even bothered to contact me, i found out myself when asking why the sim no longer works! Aug Sep July i was overcharged, i took out R189 contract and get debited R215.50??? 3 months of screaming and shouting and no corrections, The next few months i get charged R197.50 and now from Feb R207.50???? Can someone sort this out. As far as i know any other service provider who advertises a contract for R189 IS ACTUALLY DEBITED AS R189. Seeing as you have proved yourselves ************* and dishonest ******* regards debiting i would prefer to pay it monthly myself seeing as this is an ongoing problem you can not sort out!!!</p>

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Replies (2)
Glocell
Glocell's reply06 Mar 2017, 10:01
Official

Dear Brigene,

We appreciate your post.

We are sincerely sorry for the disgruntlement and inconvenience caused; this is definitely not the level of service we envisage for our brand.

Please rest assured that we have escalated your billing dispute as well as the break down in service you have received from the team thus far. Your reference number is: ***3. A consultant will be in touch shortly.

Warm Regards

The GloCell Team

's update19 Apr 2017, 15:56
Reviewer Update

Hi,

I am still paying more for the contract but all other service providers charge for the entire duration of the contract....... how do you justify this??? Still awaiting a response apart from oh we sent an sms