Glocell *****ing my money!!!

<p>I recently contacted Glocell regarding a dispute on my account with regard to the handset fee that was supposed to fall away end June 2016. My contract - ********** 886 was originally openend at Nashua Mobile in Aug 2012. The last upgraded that I did was in June 2014, 2 months prior to my expiry date in Aug 2014. With the upgrade I signed for a handset fee of R299.00 x 24 months on the new device.</p> <p>Beging of July 2014, I was billed my very first installement on the device and according to the agreement the handset installement should expiry after 24 months, end June 2016.</p> <p>I contacted Glocell more than a month ago regarding this and even supp**** them with all of the relevant documentation as proof when the device was received and invoices when I stated paying for it, but still they have not removed the handset fee form my account.</p> <p>So far I have paid 25 installements on the device, and will be paying another installement end of Aug.</p> <p>I contacted Glocell numerous times and each time the consultant promised they will come back to me, but I am still waiting on their call.</p> <p>Why is it so hard to remove the handset fee if all proof was provided??????</p> <p>VERY VERY POOR SERVICES FROM GLOCELL!!!</p>