Glocell- Ship cruise fail to take phone calls and emails -

<p>Glo Cell had a promotion last year between 22 March and 15 June, the promotion was that you sign up for any 24 month Cell C contract with them during that period and you will qualify for a free ship cruise. </p> <p>There was terms and conditions that I need to follow in order to qualify for the ship cruise. Thus far I have obliged to all their terms and conditions, but their failing to meet with their contract agreement. </p> <p>The process was after the contract was approved, I will receive a Unique code via email, and after receiving the unique code I need to call in the month of November to make my booking. </p> <p>All this was done, I received my unique code and I then called in November and I was sent another mail with a booking form and different date options for travel. </p> <p>I then filled in all the information required for the cruise and selected the date i wanted to travel (27,28,29 January 2017) </p> <p>I then received confirmation that my booking form has been received and i will get a response in 10 working days (That was on the 24/11/2016)- I never got that response as yet. </p> <p>I then spent almost R300 on phone calls in the last 2 weeks to eventually get in contact with a person by the name of Sheila Nankervis ********** who told me that it was an IT error and she will get the IT department to sort it out. </p> <p>That was a week ago and ever since Sheila has not been taking any more of my emails and not taking my phone calls. (I spent a futher R150 on phone calls to get hold of Sheila but after 20 minutes of waiting the call cuts and never get to speak to Sheila )</p> <p>Will there ever be a free ship cruise?</p>