GLOCELL SERVICES SUCKS !!!

<p>I have a R99 data package with Glocell (5G day and 15G nite) which I took in April 2016. I have put a cap of R50 on my contract so that my bill limit does not exceed R149 pm. Yet I am being overcharged. I was charged R731,04 on my June 2016 statement for nite data that was supposed to have been included in my package (still awaitng refund on this - have lodged a complaint via phone, email and personally went to the branch in Ballito - where I had taken out my contract) - and subsequently have tried them numerous times - contacted customer care telephonically and via email, even went to the Ballito branch and spoke to the manager Saras. I have had no response to my telephone or email queries. Even the manager, Saras at the Ballito branch, was of NO help. </p> <p> </p> <p>GLOCELL STAFF JUST DON'T BOTHER TO RETURN CALLS OR RESPOND TO EMAILS WITH REGARDS TO SORTING OUT PROBLEMS THAT THEY CAUSE. I HAVE NUMEROUS REF. NOS. TO PROVE THIS.</p> <p> </p> <p>My current bill for September 2016 is R6 922,15. I have now handed the matter over to my attorneys and the Independent Communications Authority of South Africa (ICASA).</p> <p> </p> <p>Glocell generally offers you a promotional package with your contract (mine was a free luxury cruise for 2 adults and 2 children under 18 on MSC) - which they say is free - but that doesn't seem to be the case - they say it free - but they make you pay for it - by overcharging you and refusing to assist to sort the matter out.</p> <p> </p> <p>GLOCELL AFTER SALES SERVICES SUCKS BIG TIME. I WILL NEVER RECOMMEND ANYONE TO TAKE A CONTRACT WITH THEM AND CAN'T WAIT FOR MINE TO END. IF I HAD KNOW THIS WAS THE SERVICE I WOULD GET FROM GLOCELL - I WOULD NEVER HAVE TAKEN OUT A CONTRACT WITH THEM.</p> <p> </p> <p>GLOCELL GETS THE AWARD FOR THE WORST SERVICE PROVIDER.</p> <p> </p> <p>I am sure that there are many other dissatisfied customers with Glocell.</p> <p> </p> <p>PLEASE BE AWARE!!! </p>