Glocell service appauling
<p>On 18th June 2016 I spoke to Percy at Glocell and requested that a 120 sms bundle be added to my account. He assured me it was done and that everything was in order. On noticing on my accounts that the change had not been made I logged to requests via the app - ********** on 12 September & ********** on 31 August. The status on the app is pending. I tried calling and when I asked to speak to a supervisor the call was placed on hold for ages and eventually cut off. So I sent an email referring to these two ticket numbers and got a reply saying my query was in the que and I got another ticket number 59139 on 14th September. Telling me that a support consultant will be reviewing your request and will send you a personal response. I have still not heard anything and I requested that my account be credited with the 120 sms bundle usage as Glocell is at fault for not informing there that there was a problem and I have been using my sms's thinking that everything was in order.</p> <p> </p> <p>I have had nothing but poor service from Glocell - they are appauling</p>
Helpful (0)
Replies (2)0
Replies (2)
Glocell's replyOfficial
04 Oct 2016, 12:08Dear cecile-rodwell,
Thank you for alerting us of your matter.
Please rest assured that we have escalated your query to the relevant department; a consultant will be in touch with you.
Warm Regards
The GloCell Team
Best regards,
Glocell's reply04 Oct 2016, 12:08
Official
Dear cecile-rodwell,
Thank you for alerting us of your matter.
Please rest assured that we have escalated your query to the relevant department; a consultant will be in touch with you.
Warm Regards
The GloCell Team
Best regards,
's updateReviewer Update
17 Oct 2016, 10:52I got a response from Glocell, spoke to a gentleman by the name of Mogeni. Very helpful, however I am still waiting for him to get back to me about reimbur*****t that should have been paid. I gave him the numbers I used frequently on sms and he said he would get back to me and I would be reimbursed. He was going to confirm amout and go back as far as June 2016 to calculate. I have done my calculations and should be reimbursed quite a bit. Now suddenly I dont get any response from Glocell again???
's update17 Oct 2016, 10:52
Reviewer Update
I got a response from Glocell, spoke to a gentleman by the name of Mogeni. Very helpful, however I am still waiting for him to get back to me about reimbur*****t that should have been paid. I gave him the numbers I used frequently on sms and he said he would get back to me and I would be reimbursed. He was going to confirm amout and go back as far as June 2016 to calculate. I have done my calculations and should be reimbursed quite a bit. Now suddenly I dont get any response from Glocell again???