JE
Junaid E

1 reviews | Active since Jul 2017

22 Jul 2017, 06:53

Glocell SA prides itself Poor service with no customer support

<p>I've taken out a data contract with cell c thru glocell n the frustration is unbelievable. The issue now is over billing. I've been over charged for night owl downloads and raised the issue for over a 3month period. Conveniently for them I Passed th 3 month period and there's nothing thy can do </p> <p>End of May I got a huge bill again and according to itmised billing thy charged me for a night owl download. Again raised it with the store @ Newtown junction n no response. The app says ticket resolved bt I got no feedback from any member from glocell so please explain </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Glocell
Glocell's reply24 Jul 2017, 09:50
Official

Good day Junaid,

Thank you for your post.

We are terribly sorry for the dissatisfactory service which you have received, as well as for the disgruntlement caused.

Please rest assured that your billing dispute has been escalated to the relevant deparment for further investigation; we will be in touch shortly.

Kind Regards

The GloCell Team