Glocell's NON-CONTACTABLE Accounts Department
<p> After having my account suspended 10 days ago I tried to make contact with the glocell accounts department. I was given two numbers by the Greenstone store (which has now closed down) which every time I made my selection either rang off or continued to ring without being answered.</p> <p> </p> <p>I then sent an email requesting my Invoice/Statements to be sent to me as to date I have never received one via email or post for 6 months. This took numerous emails before anyone at credit control responded, and despite numerous requests for them to call me to sort out the issue am still awaiting a response.</p> <p> </p> <p>How is it possible a company this size does not have a number or representatives call their clients back to sort out issues.</p> <p> </p> <p>HIGHLY IRATE and FRUSTRATED </p>
Dear Mark-Tocker,
Please accept our regretful apologies for the poor service you have received from the GloCell Team thus far.
Please be assured that a capable GloCell representative will be contacting you to sort this matter out.
Warm Regards
The GloCell Team
Dear Mark-Tocker,
Please accept our regretful apologies for the poor service you have received from the GloCell Team thus far.
Please be assured that a capable GloCell representative will be contacting you to sort this matter out.
Warm Regards
The GloCell Team
I responded to this
Dear >>>>>
As of 8:15 this evening, even though I have fully paid up my account, I have still not been re-connected and what's more is that I received an sms to say they are going to suspend my account (HA HA HA)
I have not heard from anyone in your company since receiving your email.
I sent the payment notices once again to the credit control this morning and still nothing.
I now no longer know what to do. This is completely incomprehensible and unacceptable.
I am highly frustrated and becoming irate. I am unable to do banking or conduct my business dealings in a normal manner.
Please try have this sorted out before business close on Wednesday 21 September.
I responded to this
Dear >>>>>
As of 8:15 this evening, even though I have fully paid up my account, I have still not been re-connected and what's more is that I received an sms to say they are going to suspend my account (HA HA HA)
I have not heard from anyone in your company since receiving your email.
I sent the payment notices once again to the credit control this morning and still nothing.
I now no longer know what to do. This is completely incomprehensible and unacceptable.
I am highly frustrated and becoming irate. I am unable to do banking or conduct my business dealings in a normal manner.
Please try have this sorted out before business close on Wednesday 21 September.
Day 14 and still not reconnected after settling my account on Sunday evening
Day 14 and still not reconnected after settling my account on Sunday evening
