1 reviews | Active since Sept 2016

18 Sept 2016, 23:18

Glocell's NON-CONTACTABLE Accounts Department

<p> After having my account suspended 10 days ago I tried to make contact with the glocell accounts department. I was given two numbers by the Greenstone store (which has now closed down) which every time I made my selection either rang off or continued to ring without being answered.</p> <p> </p> <p>I then sent an email requesting my Invoice/Statements to be sent to me as to date I have never received one via email or post for 6 months. This took numerous emails before anyone at credit control responded, and despite numerous requests for them to call me to sort out the issue am still awaiting a response.</p> <p> </p> <p>How is it possible a company this size does not have a number or representatives call their clients back to sort out issues.</p> <p> </p> <p>HIGHLY IRATE and FRUSTRATED </p>

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Replies (3)
Glocell
Glocell's reply19 Sept 2016, 10:48
Official

Dear Mark-Tocker,

Please accept our regretful apologies for the poor service you have received from the GloCell Team thus far.

Please be assured that a capable GloCell representative will be contacting you to sort this matter out.

Warm Regards

The GloCell Team

's update20 Sept 2016, 19:26
Reviewer Update

I responded to this

Dear >>>>>

As of 8:15 this evening, even though I have fully paid up my account, I have still not been re-connected and what's more is that I received an sms to say they are going to suspend my account (HA HA HA)
I have not heard from anyone in your company since receiving your email.
I sent the payment notices once again to the credit control this morning and still nothing.

I now no longer know what to do. This is completely incomprehensible and unacceptable.
I am highly frustrated and becoming irate. I am unable to do banking or conduct my business dealings in a normal manner.
Please try have this sorted out before business close on Wednesday 21 September.

's update22 Sept 2016, 00:41
Reviewer Update

Day 14 and still not reconnected after settling my account on Sunday evening