Glocell's misleading MSC cruise & poor service

<p>A few months ago I signed a contract with Glocell. Part of the deal entitles myself to a MSC cruise. When I received an sms with my voucher code I tried registering it on the website as instructed in the SMS expecting to reserve a booking. The code was not recognised and I was provided with a number to contact. The only supp**** contact number is permanently engaged. I submitted an online request for a call back, no response. For months I have tried many ways to get in touch with Glocell and no success. And now the website is down!!! The cruise is the main reason why I signed up for this contract. Glocell should not mislead customers into signing up contracts when they cannot keep their end of the deal with customer satisfaction. I would like an answer ASAP as to why such a recognised company is providing such a pathetic service and misleading customers by not keeping up to their deals and giving customers the run-around when it comes to contacting them! Such unprofessionalism!</p>