Glocell's frustrating service

<p>I signed my cellphone contract with Glocell in June. Payments were to be made via debit order.</p> <p>Due to an error on Glocell's part, my cellphone service was suspended. Apparently, Glocell doesn't run debit orders on the date stipulated on my contract. Tip: communicate the debit order dates to the guys in the stores to avoid this from happening in future.</p> <p>Fine, mistakes happen, so I agreed to pay my account on 2.08.2016 - I needed my cellphone service. New debit order dates were then agreed with customer care. However, still no deductions were made to my account.</p> <p>Last week customer care couldn't give me a clear reason why the debit orders didn't go through. We then agreed (again) that future debit orders would be actioned on the 31st of every month and that the missed payments would be deducted on the 31 October as a catch up.</p> <p>Then on 10.10.2016, my service was once again suspended. According to customer care, my service can only be reinstated if I make another payment. Why must I be inconvenienced for Glocell's incompetence??!!!</p> <p>Email sent to ********** and no response received to date. Tried the "call back" facility on Glocell's webpage and received an error message. Typical.</p> <p> </p> <p>I'm beyond frustrated. I'm not sure what's worse - the suspended service or the inability to get a satisfactory response or assistance from "customer care"!!!!!!!</p> <p> </p>