BN
Benjamin N

1 reviews | Active since Jul 2016

18 Jul 2016, 09:03

GloCell Refusing to Cancel

<p>I was with autopage and had a contract expiring end April this year. Autopage suggested that once my contract expired i should give notice to Glocell. I have now sent over 5 different email, signed specific cancellation forms recieved from Glocell and have make several calls. On one call i was assured that the contract was cancelled, on another occation after that, i was told that they did not recieve the cancellation notice. Since then i have been billed over R2000 for a contract that i have already cancelled. I demand to be refunded. This is ********!!!</p>

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Replies (1)
Glocell
Glocell's reply25 Jul 2016, 07:36
Official

Hi Benjamin,

We are apologise for the lack of assistance that you have received with your termination request. We are notified our support team of your matter and they will be looking into it, your reference number is ********** . We apologise once again for all the trouble that it has caused you.

Warm Regards,

GloCell

Best regards,