Glocell poor service delivery

<p>Due to Glocell not being able to accomodate me on the MSC cruise I received a voucher via email as well as via sms stating that I have R1000 voucher per month for 8 months to make up for the MSC cruise. I phoned January to ask about this and how I can use it and they said that it will only be valid from February and more info will be given beginning of February. No info came. I phoned last week Monday 13 February to ask if I can buy data and pay my monthly contract of R236 with this voucher and the call agent said yes but could not find my voucher on the system. He put me on hold and dropped the call. I phoned back again this time speaking to Tiro Mutle. He also said he does not see me on the system for the voucher I told him I have an email which proves that I have received it. I forwarded it to him so they can update their system. I have not had any feedback yet . I am losing a month in which I could have used this voucher. Is this a lie Glocell? Is there really a voucher because I have proof that I received the email. Why is the system not updated as I had received an email why does it not show? I am very disapointed in Glocell as you get my hopes up by telling me I can go on a cruise which does not happen and now again. Please can you rectify this before the end of February? </p>