NP
NATASHA P

1 reviews | Active since Apr 2017

21 Apr 2017, 10:36

Glocell - Poor service

<p>I contacted Glocell in January 2017 about my cellphone, it needed to be repaired. They picked up the device on the 6th february 2017 after many delays. They requested I pay a fee of R450 to repair the cellphone. I emailed them on the 14th March 2017 stating to send the cellphone back with the address details it should be sent to. Its the 21st of April no response or any emails regarding when the cellphone is being couriered back to me. Absolutely dissatisfied with Glocell. Im cancelling my contract with immediate effect. </p>

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Replies (1)
Glocell
Glocell's reply24 Apr 2017, 09:20
Official

Good day Natasha,

Thank you for your post.

We would like to extend our sincerest apologies for the dissatisfaction and inconvenience you have experienced.

Please rest assured that we haven escalated your repair delivery dispute; a consultant will be in touch soon.

***

Kind Regards

The GloCell Team

Best regards,