Glocell pathetic service

<p>I upgraded three weeks ago and received my new phone within two days.. On opening my box and putting my new phone On the phone was faulty. There were sound but nothing on the screen. Phoned glocell and They arranged pick up after another three days.. So i started phoning the support team on a regular basis and every person that helped me gave me a different story on when i will receive a new device. In the meantime im already on the new upgrade still with no device. Today They delivered a parcel to me.. On opening the bag i just found again the faulty phone that i send back this time just to find the screen now is cracked too... Phoning the support team again and speaking to the supervisor that is still unable to give me answers. Everyone promises to phone u back but it never happens.. So late afternoon i phoned them again just to now speak to yet another supervisor.. STILL NO ANSWER TELLING ME WHEN I WILL RECEIVE MY SAMSUNG.. SO how many HOURS will i still have to be on the phone trying to get answers?????? Glocell has shown me they are not willing to go that extra mile for the customer. We were Autopage clients for more than 12 years.. No problems... Now we have to sit up with this pathetic service from Glocell!!!!!!!! </p>