Glocell Pathetic Customer Service

Since Glocell took over Alcatell I have been having endless problems with my cell phone contract. The latest is that every month from January 2018 they bar my phone without notice and threaten that they will lock it after 3 days. This is for an amount that was in arrears last year and I paid in November 2017. The proof of payment was sent and I received an sms confirming that they received the money. This proof is sent every month but my account is still not updated. From January 2018; February, March and April I had to drive up and down to the Zewenwacht branch where they actually cannot even help but call these people in Joburg who are not updating my account because my phone gets barred every month. As I am speaking now it is barred. When I call the Customer Service they transfer the call to the Credit Control Department which never picks up but drops the call. The Customer Service is so rude they do not even wait for you to finish talking before they transfer you. I wish there was a way I could get out of this contract without penalties because it is just not working for me. I paid my current account but I have no phone now. ( ********** ). I am so irritated - this company you cannot even find the name nor the contact details of the CEO. Hello Peter please help.