GLOCELL PATHETHIC

I AM AN AUTOPAGE CUSTOMER FOR OVER 10 YEARS AND AUTOPAGE HAVE SOLD OUR CONTRACTS TO GLOCELL.I RECENTLY HAD A PROBLEM WITH ONE OF MY DEVICES IT IS A SAMSUNG S4 THAT WAS IN WORKING CONDITION AND THE PHONE JUS SWITCHED OFF AND REFUSED TO COME BACK ON.THE PHONE IS ABOUT 15 MONTHS OLD.THE PHONE DID HAVE SCRATCHES.SO I BOOKED THE PHONE IN THROUGH GLOCELL AND THEY ADVISED ME THAT THE PHONE WILL HAVE TO GO TO THEIR REPAIR CENTRE.THE REPAIR CENTRE CONTACTED FEW DAYS LATER AND ADVISED ME THAT THE PHONE HAS PHYSICAL DAMAGE AND THEREFORE IT IS OUT OF WARRANTY.I ADVISED THEM THAT THE PHONE DID NOT FALL FOR IT TO SWITCH OFF.BUT THEY SAY I MUS PAY R3500 FOR THE REPAIR.I THINK THAT THIS IS PATHETHIC CAUSE IM STILL PAYING FOR THE CONTRACT AND THE PHONE SHOULD HAVE WARRANTY.I ADVISED THE REPAIR IF YOU SAY THE PHONE HAS PHYSICAL DAMAGE THATS Y ITS NOT SWITCHIN ON THEN IM SURE THE SCREEN WOULD HAVE CRACKED.BUT THEY ARE SO PATHETHIC AND RUDE ALL THEY SAY IS U GOT TO PAY FOR THE REPAIR.MY CONTACT NUMBER IS ***