Glocell: Overcharges, and DOES NOT ANSWER THEIR PHONE

Nothing is more frustrating than a telephone service provider that doesn’t answer its phones. And Glocell is the company we’re talking about. Glocell rips R162 more than it is entitled to from our TOP UP contract. As I type this I have been waiting FOURTEEN MINUTES waiting for “one of our friendly helpful consultants” to answer the call. At 15:13 the phone goes dead. Call again, and yet again; it is futile. This is the HEAD OFFICE we’re talking about. Minute after minute after minute. So we’re left with no choice but to dispute the debit order – and guaranteed this will get Glocell’s attention, while 15 minutes and 13 seconds of trying to get through to them on the phone are ignored. What IS it with this Glocell company??