Glocell overcharges

<p>I was overcharged for the September statement , I know for a fact I didn’t go over the data , the itemized billing also reflects that I never go over. And I spoke to Priya from Glocell she advised that there is a R50 limit but don’t guarantee it and I told her that before you guys overcharged me I am liable to receive an sms or call to state it , I never received no call when I saw there was 250mb left I stopped using the data.</p> <p>I know I’m not liable for payment as I was supposed to receive an sms or call when I used 82% of my data I never received that sms and I was charged R570+ on the 13/09/2016 and I have received an sms on the 15/09/2016 to say that my data has been finished. That was way after I was over charged.</p> <p>In Glocell T&C's it states on 18.2 “When you reach 82% of the monthly usage limit, we will make reasonable efforts to send you an sms advising you that your monthly usage limited has almost been reached”<br />18.3 states “If the monthly usage limit is reached , then we are entitled to use all reasonable efforts to prevent you from making further use of our services, except for calls to emergency services numbers, namely 140 , 112 and for accessing your voice mail box (140)”</p> <p>This was not done so I am not LIABLE FOR THE PAYMENT.<br />I would like someone to assist in getting this credited.</p> <p> </p> <p>Glocell did this to me and many many other clients I know. </p>