1 reviews | Active since Sept 2016

16 Sept 2016, 10:08

Glocell over billing-HORRIFIC Response time

<p>I Have been in contact with Glocell for around 2 Months now with no resolution on my contract. I have been overcharged for 4 months now for data that was suppose to be granted to me at the beggining of every month yet hasnt been granted. The Glocell staff aknowledge that I have not been receiving the data bundle but I have been charged for it and over any above this I get charged oer MB usage. I am sick and tired of waiting for this to be sorted out. I cannot go on paying 3000 rand a month for a contract that is only worth 1200 at most. Glocell have aknowledged that they need to pay me back but to date nothing has happpened and I still dont receive my top up data and still to date get charged per MB for data usage. </p> <p> </p> <p>My name is Abdullah Ismail, cell number ********** 806. I have made it very clear that I want Glocell to work out how much they owe me for the last 4 months and what is the price to buy myself out off my contract- the difference is what I will pay to get myself out of this horrid company and service provide.</p> <p> </p> <p>Sick of it. I want immediate response time- If i dont receive the help i require by end September, this will need to be dealt with legally.</p> <p> </p> <p>Abdullah</p>

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Replies (2)
Glocell
Glocell's reply16 Sept 2016, 15:26
Official

Dear Abdullah-Ismail,

Thank you for alerting us of your matter. Please accept our most regretful apology for the poor service and lack of support you have received from the GloCell Team.

Please rest assured that a capable GloCell Consultant will be contacting you to rectify this as a matter of urgency.

Warm Regards

The GloCell Team

's update22 Sept 2016, 12:25
Reviewer Update

I still havent gotten a call you promised 6 days ago- I have also tried calling the person i have dealt with before and they continue to ignore my phone calls!