Glocell not the Mobile but the Useless Generation

<p>Once again when I thought things couldn’t get worse dealing with Glocell they manage to stoop to even lower levels of customer service.</p> <p>I have posted once before on this website to express my total disgust in Glocell due to already waiting for 5 weeks for my new upgrade cellphone to be delivered. The positive out of my post is that I eventually got a reaction out of Glocell explaining how sorry they were for me waiting so long and that they would have a consultant phoning me very soon to sort the problem as soon as possible. I even got a reference number and I thought at last I would receive my phone. Yeah right! This is the only correspondence I have received since then!</p> <p>It is going for week 6 and for the last 7 working days I have been phoning every day, wasting my time and energy to get an answer. I have tried my local Richards Bay Branch, the call centre and even their head office in Randburg. I have posted on their website, I have e mailed their customer support address which they supp****. You battle for them to answer any phone and if they do answer the only reply you get is “We will see what the problem is and get back to you” and that is it. You never hear another word. I have also not received any reply from my e mails I have sent as well. The only thing they are good at is to avoid you contacting any manager as I have asked numerous times.</p> <p>Please I am desperate for any help! Should I get another service provider because clearly Glocell is making enough money not to worry about their existing customers or should I lodge a complaint with the regulating bodies that reside over these matters?</p> <p> </p> <p>At the moment I can do is wait and hopefully one day Glocell will help me.........</p> <p>Thank you for nothing Glocell.</p>