Glocell not paying back moenies owed since August 2016

<p>On my statement and invoice i received from Glocell for July 2016 I found that i was charged for Voice Traffic and Data traffic BUT i was on a TOP up contract. I called Glocell adn was told that i need to go to the nearest store.</p> <p> </p> <p>I went to the Faeire Glen store to log my complaint in August and since then been there numerous times to check up on the process. I have now had enough of this situation and demand my monies be paid back INLCUDING interest for the asaid amount.</p> <p> </p> <p>Complaint number 2</p> <p>The second complaint is that when we signed up for the higher costing Pinnacle Plan 3 contract we were told that we will be eligible for the boat cruise that was advertised. When i enquired about this ove rthe weekend i was told that i am lying and that th branch did not say that to me. My fiance was with me when in June and July when we were both told that we are eligble for the Boat Cruise just o now be told the opposite. Very disappointed and disgisted sergice from Glocell.</p> <p> </p> <p>Complaint number 3</p> <p>It was requested numeroud times to change my address details on the system both at the call centre and at Glocell Fairie Glen and Glocell Irene and it still is wrong. I have updated it again last week.</p> <p> </p> <p>Complaint number 4</p> <p>Since we moved over to the Pinnacle Plan 3 I ahve been charged for a GPRS - 500MB data bundle BUT this is a business contract. Glocell thus also owe me the payout of R85.00 backdated.</p> <p> </p> <p>This is disastrous service in all aspects. With business being so bad i would really think Glocell would follow up and provide feedback. But NO the customer must always go back and then we also receive an attitude from the staff at the branch</p> <p> </p>